Shipping policy

Shipping policy


All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 


Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

For simple flat rate shipping: We offer free flat rate shipping to the contiguous United States. 

 

In-store pickup

You can skip the shipping fees with free local pickup at the 3915 Oaklawn Dr, Louisville, KY 40219 Location. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions.

Our in-store pickup hours are 7 am to 3 pm on Monday - Friday. Please have your order confirmation email with you when you come.

International Shipping

We do not offer international shipping. 

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 2 days of receiving your shipping confirmation email, please contact us at

Shipping policy


All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 


Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

For simple flat rate shipping: We offer free flat rate shipping to contiguous United States.


In-store pickup

You can skip the shipping fees with free local pickup at [list the locations where in-store pickup is available]. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions.

Our in-store pickup hours are 7 am to 3 pm on Monday thru Friday. Please have your order confirmation email with you when you come.

International Shipping

We do not offer international shipping. 

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 2 days of receiving your shipping confirmation email, please contact us at contacts@deltechfitness.com with your name and order number, and we will look into it for you.

contacts@deltechfitness.com

 

Shipping to P.O. boxes

sicne our items are so large we do not offer shipping to a PO Box

 

Refunds, returns, and exchanges


We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at contacts@deltechfitness.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at contacts@deltechfitness.com.

with your name and order number, and we will look into it for you.

contacts@deltechfitness.com